CAPA Manager Frequently Asked Questions

You can access your CAPA Manager and login here: CAPA Manager login

Notification email issues are usually due to email filters wrongly labeling the CAPA Manager notifications as spam. To overcome this problem, we recommend adding adaptivebms.com to your server email allowlist.

There is no fixed time limit. Sign in at least once every three months to keep your Free CAPA Manager Account active. If no one signs in to the free account for three months, it is automatically deleted due to inactivity. Our standard terms apply, and we reserve the right to remove access at our discretion.

Just Sign up and Log in to your account. No local install is required. CAPA Manager will be available to use right away.

Under Settings > Configuration, your account administrators can choose the user roles who can assign or reassign a CAPA team leader.

Yes! The data download feature comes with all Premium accounts. Just click 'Download' from the left sidebar, or from the CAPA Explorer page. Your CAPA Manager administrators grant download privileges.

Please email your ideas to support@adaptivebms.com. We appreciate customer feedback and will do our best to act upon this.

The Free CAPA Manager Account includes two users and the core corrective action and investigation workflows. Premium plans add more users and capabilities such as file attachments, data downloads and PDF reports.

Yes! Both account administrators need to request this from our Support team. Once the request has been validated, you'll be able to pass CAPA requests to one another.

Go to Settings>Users and people> Add new users. Once you have entered their details, hit Okay, they'll be sent their new login credentials via email.

The red text means that the CAPA is late. Or, to put it another way, the CAPA is open beyond the Target closure date. Close the red ones, or change the target closure date.

CAPA Manager works well with all main Web browsers. There may be some minor restrictions depending on the browser that you use. These are listed below:

Microsoft Edge - Can generate a warning message when downloading less-popular file types, like .elm. for example.

The best CAPA software depends on your processes, users and regulatory needs. CAPA Manager is designed to be easy to use, scalable and reasonably priced. Its free two-user account includes core corrective action workflows; file attachments, data downloads, PDF reports and other premium capabilities require an upgrade. The software supports controlled quality processes, while organizational compliance and any required validation remain the customer's responsibility.

Yes. We prefer annual billing. But we are able to provide a monthly billing option as well. New customers often opt for monthly billing at first but soon change to yearly billing.

No catch. The CAPA Manager product was created to support Quality professionals. To make the product accessible to as many users as possible we keep our sales and marketing overheads to a minimum. We prefer to rely on our excellent reputation within the industry to generate more sales. If you want to pay more, you may find the same product under a Premium brand name where the opposite sales and marketing strategy is used.

Here are the Premium features:

More users - Purchase as many additional users as needed.

Data downloads - Export authorized CAPA data in .xlsx format for further analysis.

Attachments - Upload and add files to CAPA assignments.

PDF reports - Create downloadable CAPA reports for review and sharing.

Your logo - Replace our logo with your logo.

All linked accounts are independent basic accounts, they start with their own user quota. Linking organization will not affect your user limit.

Yes. The account is free for two users, with no credit card and no fixed time limit. It includes the core corrective action and investigation workflows. File attachments, data downloads, PDF reports, additional users and other premium capabilities require an upgrade. Free accounts are removed after three months without a login.

CAPA Manager password policy is as follows:

Password strength minimum requirement - As a minimum, all CAPA Manager user passwords must be at least 8 characters long. They must also contain one uppercase, one lowercase, and one numeric character.

Password special rules - Special rules can be enforced to ensure all passwords contain at least one special character (£&# etc.), and cannot have three consecutive characters (111, bbb etc.). When switched off, only the minimum requirements apply.

Password expiry option - Password time limits can be set to suit your needs. If this feature is enabled, users will be forced to update their passwords at the interval required by your organization. Expiry notifications will begin seven days before password deletion.

Failed attempt banning options - Three failed login attempts are tolerated by CAPA Manager. After three failed login attempts, CAPA Manager will take action to prevent a possible security risk by either banning the user account for 24 hours or offering a math CAPTCHA challenge.

Multifactor authentication - When enabled, this feature will track the IP address and location of all users. If the user changes their physical location, a verification email will be sent to them. The email will contain a secret code that must be entered to gain access to the system.

We strongly recommend that all the security features are enabled. Go to Settings>Security and check that they are all switched on.