CAPA Manager 1 & 2 update archive

CAPA Manager 2 has now been retired and replaced by the far more powerful CAPA Manager 3 application. This page provides an archive of historical updates that were applied to CAPA Manager 1 & 2.

You will also find real-time service status, service history, and service notification messages here.

End of CAPA Manager 2 development – Retired on the 2nd April 2026

V5.3.2 Released 4th January 2026

• Increased visibility of the API module tab.

V5.3.1 Released 16th November 2025

• Added an attachment counter to the CAPA Attachment button.
• Removed hyperlink from the 'Awaiting assignment' text.

V5.3.0 Released 5th November 2025

• Added a new Stripe purchase portal to the Settings page, allowing users to instantly purchase CAPA Manager seats.
• Added a Stripe customer portal link to the Settings page for convenient subscription and billing management.
• Introduced minor styling enhancements throughout the Settings area.

V5.2.9 Released 16th October 2025

• Edit Summary form: Improved performance and added animation effects to enhance the look and feel.
• Edit Summary form: Adjusted Health & Safety workflow special field sizing for better readability.
• Edit Summary form: Fixed search functionality in the Team Leader drop-down list.

V5.2.8 Released 20th September 2025

• Performance optimisations applied across the CAPA Manager platform for faster load and save times.
• Resolved minor data formatting issues in generated PDF reports for improved accuracy and presentation.

V5.2.7i Released 16th August 2025

• Activated digital approvals and signature stamping on all accounts. Signatures are now linked to CAPA data. If CAPA data is changed, the approval signature becomes invalid.

V5.2.7 Released 2nd July 2025

• Improved date formatting throughout the application.

V5.2.6 Released 27th June 2025

• Improved date formatting in CAPA reports.
• Improved CAPA closure detail in reports.

V5.2.5 Released 20th June 2025

• Corrected an issue causing configurable fields to display incorrect headings.
• Corrected the same configurable field issue in reports.
• Fixed the file attachment function when raising a new CAPA.
• Introduced performance enhancements to reports.
• Introduced minor text improvements in reports.

V5.2.4 Released 15th June 2025

• Improved late CAPA notification email format to reduce repeated notifications.
• Improved advance CAPA notification email format to reduce repeated notifications.
• Fixed missing Assignee drop-down in the CAPA Summary tab.
• Added sorting to the Action Item list view.
• Introduced performance enhancements and minor corrections throughout the application.

V5.2.3 Released 8th June 2025

• Improved reminder emails. Users now receive one email containing a table of all overdue assignments.
• KPI page enhancements now show the preferred data format, along with multiple other improvements.
• Performance enhancements made throughout the application.

V5.2.2 Released 25th May 2025

• Improved the Following notification email.
• Stage colour is now reflected in notifications.
• Reduced Following notification frequency.

V5.2.1 Released 17th May 2025

• CAPA team members will have 'Following' automatically enabled when they are added to the team.
• Following status is removed when a team member is removed from the CAPA team.
• Team Leaders will have Following enabled when they are assigned to a CAPA.
• Following status is removed when a Team Leader is removed from a CAPA.
• If a user has previously 'Unfollowed' a CAPA, they will not be automatically added as Following if they are added to the CAPA team or become the Team Leader.

V5.2.0b Released 14th April 2025

• Administrators can now choose the failure rate unit, PPM, Percentage, or Off, under Settings.
• The selected failure rate unit and calculation are now added to reports and CAPA views.
• Other general enhancements.

V5.1.9 Released 27th March 2025

• Released a fix for attaching files to new CAPA requests.
• Regular service updates.
• KPI page improvements.

V5.1.8 d-f Released 24th March 2025

• The 'Edit Summary' button has been restored following feedback.
• Improved CAPA Explorer download button visibility for Administrators.

V5.1.8 Released 16th March 2025

• Graphical risk matrix map now available in reports, if activated.
• Added a function to hide risk details from reports if desired.
• RPN information is now included in PDF reports, if activated.
• Customer logo image updates.

V5.1.7 Released 22nd February 2025

• Risk level text has now been added to the risk heat map.
• Risk data is shown or hidden in the closure dialogue and Summary tab depending on the selected workflow.
• Corrected spelling mistakes in the Settings screen and workflow headings.

V5.1.6h Released 19th February 2025

• The missing author name is now included in PDF report downloads.

V5.1.6g Released 16th February 2025

• Added 'Likelihood' to CSV downloads.
• Replaced 'Edit Summary' with a Summary shortcut button.
• Added shortcut icons on the Summary page to allow navigation to the Root Cause and Facts and Data tabs.
• Fixed an issue with the Settings screen not displaying correctly for Managers and Basic users.
• Added final RPN result to the closure request message.
• Added RPN score to the Summary tab, if activated.

V5.1.6 Released 7th February 2025

• New RPN score generated for the Root Cause tab.
• New RPN score generated for the Closure tab.
• New graphical RPN summary chart under the Root Cause tab.

Note: A Likelihood must be selected to activate the risk matrix and RPN results, and an investigation workflow must be in use.

V5.1.5 Released 1st February 2025

• Introduced changes to support the new RPN score, to be activated in 5.1.6.
• Improved Settings pages and added help text.
• Severity level added to the Severity table under Settings, required for the RPN score feature.
• Linked account enhancements.

V5.1.4 Released 7th December 2024

• 'Text search' scope extended to cover all configurable fields.
• Configurable fields can now be ordered in list views.
• Configurable fields are now displayed in the Follow-up screen.

V5.1.3 Released 1st December 2024

• Two more configurable fields are now available.
• Configurable fields can be switched off if not needed.
• Added a new optional 'Likelihood' drop-down box on the Root Cause tab.
• Added a new optional 'Likelihood' drop-down box on Closure.

V5.1.2 Released 12th–20th October 2024

• Preparation for a new risk assessment tool added to the application.
• Administrators will now see a direct link to the Settings pages under the Labels button in the CAPA Summary screen.
• Improved billing page functionality for Administrators.
• Updated GDPR Privacy Policy acceptance checkbox.

V5.1.1 Released 3rd October 2024

• Workflow-dependent fields are now displayed correctly under Tab 3. For example, the Audit workflow now correctly shows Audit Standard, Clause, and text on the Tab 3 form.

V5.1.0 Released 20th September 2024

• Improved login failure messages to clarify login issues.
• Login improvements to make system access easier.
• Updated Settings screen text.

V5.0.9 Released 12th September 2024

• Maximum file upload size increased to 10MB.
• Major speed optimisations for CAPA Explorer. CAPA Explorer will now show all items when first loaded. The user must press the Apply Filter button to filter their selection after page load. The application stores and remembers the filter settings last used by the user. This change significantly speeds up CAPA Explorer load times.
• Improved filter warning text.

V5.0.8 Released 7th September 2024

• Three-legged 5 Why tool enabled for all users.
• Minor speed optimisations for CAPA list views, including CAPA Explorer and To-do views.

V5.0.7 Released 30th August 2024

• Improved CAPA report fields. Cost impact, 5 Why, and 6M will now be hidden if empty.
• Report hide section settings are now remembered for one day.
• Improved PDF report download. Cost impact, 5 Why, and 6M fields are hidden when empty.
• Hidden report sections are now correctly reflected in PDF downloads.
• Preparation for Three-legged 5 Why. This feature had not yet been activated at this stage.

V5.0.6 Released 11th August 2024

• Empty Flexifield data is now hidden in the report view. These rows will only display when populated with data.
• Technical bulletins are now sent to Administrators regardless of their communication settings.
• Improved logout text.
• Database performance enhancements.
• Bin icon replaced and improved.

V5.0.5 Released 14th July 2024

• Added a new logic setting: Administrators can now choose who can change a CAPA owner. Go to Settings > Configuration to modify this setting.
• 'Approver' status is now displayed under the 'My Details' screen. This screen now shows users whether they can approve CAPA closure requests.
• The 'Assign New CAPA' tab is now shown only to Managers and above, because these are the only users who can assign new CAPAs if this feature is switched on.
• Improved attachment screen button animations.

V5.0.4 Released 16th June 2024

• Three approved devices are now allowed to reduce the number of verification checks. Previously, only one approved device was allowed.

V5.0.3 Released 11th May 2024

• Removed and replaced the 'Log out' button with a new soft 'Close' button to reduce the need for MFA events.
• Added a new 'Log out' button to the My Details page. This page can also be accessed by clicking on the user's name. When used, the Log out button will enforce and activate MFA on that device.
• Further improvements to the Settings screen.
• Improved rename file attachment function.
• Introduced the 'New invoice' flag feature.
• Application changes prepared to support multi-device approval.
• Added a new cookie consent notification.

*We use cookies to store menu settings and make user authentication easier. It is recommended that all users approve the use of cookies to ensure the best possible experience.

V5.0.2 Released 28th April 2024

• Introduced a new file attachment engine.
• This update improves attachment reliability and usability.

V5.0.1 Released 22nd April 2024

With this update, we improved the user authentication process to reduce the number of MFA requests:

• Navigating away from the page will not trigger MFA.
• Allowing CAPA Manager to auto log out will not trigger MFA.
• Refreshing your browser page will not trigger MFA.
• Moving to a new device or browser will reset MFA approval.
• Using the Logout button will reset MFA approval.
• MFA will still be required from time to time.

Please note that we may add multi-device functionality in the future, depending on feedback.

V5.0.0 Released 8th April 2024

• Further Settings screen enhancements. Blank company information is now accepted by the Company Details form.
• Improved D0 and New CAPA request forms. Unneeded options are removed from view depending on user drop-down and tick box choices.
• Improved private CAPA functionality. Administrators can now reassign private CAPA assignments correctly.

V4.9.9 Released 30th March 2024

• Introduced a new Settings screen to make navigation easier and quicker.
• Upgraded KPI screen framework to make navigation easier and quicker.
• Improved demo account button display logic.

V4.9.8 Released 23rd March 2024

• Added a new Action Item button to some CAPA tabs. New Action Items can now be launched directly from CAPA tabs.
• Users can now navigate back to the Action Item list or directly to the CAPA when creating or editing an Action Item.
• Minor improvement to the Action Item edit screen heading, which now shows the CAPA number instead of the Action Item ID.
• Minor improvement to increase animation speeds used in CAPA reports.
• Removed Action Item title link for some users in the Action Item table.

V4.9.7c Released 17th March 2024

• Upgraded linked-partner account functionality to improve usability.
• Improved the CAPA Summary form to prevent private CAPAs from being assigned to a linked account.
• Upgraded the New and Edit CAPA Summary forms to make working with linked partner accounts easier.

V4.9.7b Released 14th March 2024

• Hiding closed Action Items is now persistent and retains the setting when the user leaves the page.

V4.9.7a Released 13th March 2024

• Action Items are now shown at the bottom of some CAPA tabs, back by popular demand.
• Closed Action Items can now be shown or hidden.
• The oldest Action Items are now placed at the top of the list.

V4.9.6 Released 8th March 2024

• Fixed incorrect warning message displayed when raising a new CAPA.
• Fixed the disappearing 'Next' button on Tab 6.
• Improved 'Abandon changes' button functionality when raising a new CAPA.
• Made minor 6M tool text improvements to improve readability.

V4.9.5 Released 23rd February 2024

• Billing management improvements, including net terms added to the shutdown workflow.
• CAPA list performance improvements.

V4.9.4d Released 21st February 2024

• Page load performance upgrades, phase 1.

V4.9.4c Released 14th February 2024

• Improved password generation for new accounts.

V4.9.4b Released 13th February 2024

• Improved linked account creation.

V4.9.4 Released 2nd February 2024

• New CAPA requests are restricted on locked accounts, but CAPA action efforts can continue.

V4.9.3 Released 2nd February 2024

• Improved billing page.
• Added a link to the subscription portal for card billing users.

V4.9.2f Released 26th January 2024

• Improved PDF report creation functionality.
• Fixed missing CAPA status icons.

V4.9.2e Released 16th December 2023

• Corrected the 2-step approval flash message to say "Login successful."

V4.9.2d Released 5th December 2023

• Enabled pop-up for 2-step verification checks if an incorrect code is entered.

V4.9.2c Released 5th December 2023

• Fixed incorrect Action Item status displayed in PDF reports.
• Updated billing information header text in Settings.

V4.9.2b Released 2nd December 2023

• Improved CAPA delete function.

V4.9.2 Released 29th November 2023

• Flash messages are now active. These have been enabled to provide better user feedback while using the system.
• All Administrators can now download data, Premium accounts only. Previously, this function could be turned off in some cases.

V4.9.1 Released 24th November 2023

• Fixed CAPAs awaiting approval not always being displayed in approvers lists.
• PDF report download is now a premium feature.
• Improved heading text colour to improve contrast.

V4.9.0 Released 11th November 2023

• Improved CAPA Explorer page and filter controls.

V4.8.9c Released 6th November 2023

• Introduced a fix to stop the New CAPA request form displaying an error for some users.

V4.8.9b Released 4th November 2023

• Improved history list entries that were appearing in the wrong order in the table.
• Optimised To-do list processing to reduce the risk of duplicated results.

V4.8.9 Released 27th October 2023

• History function upgrade and improvements.
• Privacy deactivation history maintained.

V4.8.8b Released 18th October 2023

• Improved PPM calculation.

V4.8.8 Released 17th October 2023

• Improved CAPA privacy logic throughout the application.
• When CAPA privacy is enabled, CAPA data can only be viewed by the Team Leader and Team Members.
• Administrators and Managers can no longer see CAPA data for private CAPAs if they are not in the team.
• The privacy setting is now limited to the Team Leader only once the CAPA is raised.
• A password is now required to switch off CAPA privacy.
• The team can now directly change the Team Leader on non-private investigations.
• Only Team Leaders and Approvers can change the Team Leader on a private CAPA. Approvers can only see the details if they are in the team or are the Team Leader.
• Application reliability improvements to the Action Item form.

V4.8.7b Released 3rd October 2023

• Fixed workflow drop-down list not being populated correctly.

V4.8.7 Released 2nd October 2023

• Improved account management features.
• Patched incorrect workflow headings.

V4.8.6b Released 22nd September 2023

• Fixed reported closure approval logic.

V4.8.6 Released 19th September 2023

• Added a new 'Following' view to To-do lists.

V4.8.5c Released 11th September 2023

• Fixed an issue with demo accounts not allowing new CAPAs to be raised.

V4.8.5b Released 6th September 2023

• Multi-factor authentication participation is now mandatory for all users.

V4.8.5 Released 31st August 2023

• Added Authenticator App option for user MFA checks.
• Updated CAPA data entry forms to optimise code.
• Core application updates.

V4.8.4c Released 4th August 2023

• Reactivated closure notifications for team members.

V4.8.4b Released 2nd August 2023

• Corrected a logic issue relating to attachments not showing for closed CAPAs.

V4.8.4 Released 22nd July 2023

• Fixed user search function in CAPA team and Approver lists.
• Stopped inactive users from displaying in Functions lists.

V4.8.3c Released 12th June 2023

• Fixed multiple closure notification emails.
• Removed Team Members from the closure notification recipient list.

V4.8.3b Released 10th June 2023

• Excluded non-enabled users from Action Item and Follow-up owner lists.
• Optimised notification headers.

V4.8.3 Released 9th June 2023

• Improved the upload engine to better control file types.
• Removed attached file renaming restrictions.

V4.8.2 Released 6th June 2023

• Updated the notification engine to improve deliverability.
• Notification icons restored.

V4.8.1c Released 31st May 2023

• Introduced a new CAPA file upload engine.

V4.8.1b Released 29th May 2023

• Removed icons from some notification emails to improve compatibility.

V4.8.1 Released 12th May 2023

• Configuration refinements.
• Removed orphaned file function.

V4.8.0b Released 4th May 2023

• Fixed divide-by-zero issue.

V4.8.0 Released 22nd April 2023

• Added status flag for all users.

V4.7.1b Released 18th April 2023

• Fixed CAPA label screen not working, introduced by the previous update.

V4.7.1 Released 15th April 2023

• Performance and security updates.

V4.7.0c Released 12th April 2023

• Fixed PPM calculation causing an error when data was missing.

V4.7.0b Released 10th April 2023

• Fixed CAPA closure approval and rejection logic following the recent upgrade.

V4.7.0 Released 4th April 2023

• Performance and security updates.

V4.6.8 Released 5th March 2023

• Download reports directly as PDF.

V4.6.7b Implemented 1st March 2023

• Report improvements.

V4.6.7 Implemented 24th February 2023

• Security updates.
• Performance updates.

V4.6.6 Implemented 15th February 2023

• Improved Action Item screen pop-up behaviour.
• Prepared for PDF download.

V4.6.5b Implemented 5th February 2023

• Performance tuning.

V4.6.5 Released 20th January 2023

• Closed CAPA logic enhancements.
• Name search box added to all accounts.
• GUI enhancements.
• More.

V4.6.4 Released 6th January 2023

• Combined Search Notes and Search Text functions.
• Added sequential number search function.
• Auto session logout is now set to 60 minutes of inactivity.
• Extended CAPA Manager text search scope.
• Two password expiry emails are now sent five and one day before expiry.
• Password expiry warning now displays seven days before expiry.

V4.6.3 Released 2nd January 2023

• Fixed 'My CAPA Closure Requests' tab contents not displaying for some users.
• Improved CAPA form logic.
• Improved 'Follow-up owner' assignment functionality.
• Demo account management automation for ABMS.

V4.6.2 Released 27th November 2022

• Follow-up function enhancements.
• Settings screen enhancements.
• Fixed To-do counter.
• Closure logic enhancements.

V4.6.1d Released 11th November 2022

• Improved CAPA page load sequence.
• Improved Action Item screen closure button.

V4.6.1c Released 7th November 2022

• Fixed sequential number not showing in history.
• Performance enhancements.

V4.6.1b Released 30th October 2022

• Fixed an error caused when updating remedial actions for a new CAPA awaiting assignment.
• Fixed sequential CAPA number not displaying in advance warning and late CAPA warning notifications.

V4.6.1 Released 21st October 2022

• Sequential numbering can now be activated by users via Settings.
• More.

V4.6.0c Released 20th October 2022

• Fixed Action Item date picker artefact.
• Fixed attachment Cancel button bug.

V4.6.0b Released 15th September 2022

• CAPA requests raised on other organisations are now displayed in 'My CAPA Requests'.

V4.6.0 Released 10th September 2022

• New 4D workflow process.
• New 2D workflow process.
• More.

V4.5.9d Released 28th August 2022

• Settings screen enhancements.
• Search box improvements.

V4.5.9c Released 14th August 2022

• Styling fixes for buttons affecting some users.
• Fixed CAPA navigation button issue affecting some users.
• Improved Action Item list.
• Removed coding artefact from the D2 tab.
• Removed hyperlink to user table from CAPA screens.
• Improved Follow-up icon logic.

V4.5.9b Released 6th July 2022

• Root Cause tools are now hidden when empty in reports.
• Updated process map.

V4.5.9 Released 1st July 2022

• New billing contact fields available under Settings.
• Improved Action Item pop-up window.
• Improved History pop-up window.

V4.5.8 Released 12th July 2022

• New 'Follow-up validation' status for workflows.
• New 'Follow-up validation' secondary workflow process.
• Follow-up required notification email.

V4.5.7b Released 10th June 2022

• Added new 'Performance Report' link to Settings pages.

V4.5.7 Released 8th April 2022

• Security and performance update.
• Fixed white space issues on the 6M form.

V4.5.6c Released 28th March 2022

• Fixed linked account creation.
• CAPA Explorer report filters are now remembered between sessions.
• Action Item data included in CSV export.

V4.5.6b Released 19th February 2022

• Added new 'Time left' information to Action Item lists.
• Late Action Items are now highlighted to aid task management.
• Improved size and font sizes of CAPA form fields.
• Fixed rename file after upload.
• Field heading and hint text improvements for Action Item lists.

V4.5.6a Released 12th February 2022

• Added open Action Items indicator for CAPA list views.
• '5 Why' and team data included in CSV download.
• Fixed Action Item notification delivery issue.
• Field heading fix.

V4.5.5c Released 31st December 2021

• Field naming updates and improvements.

V4.5.5b Released 4th December 2021

• Fixed missing CSV download data.
• Fixed workflow on/off setting not working for some users.

V4.5.5a Released 21st November 2021

• Improved KPI charts, including scale range.
• Fixed overdue reminder emails.
• Automatic email notification for Premium to Demo status changes.
• Application speed enhancements.

V4.5.4b Released 10th September 2021

• Corrected spelling errors in notification email text.
• Enhanced tab navigation button text.
• Improved hint text throughout.
• Retired the Login button from the main website.

V4.5.4 Released 14th August 2021

• Open CAPA reports in a new tab directly from list views.
• CSV download enhancements.
• Introduced billing issue warning message.
• Backend management enhancements.
• Corrected multiple button and heading text issues.
• Added missing back buttons.
• Fixed 'Password changed' email.
• Enhanced 'New account' email.
• Modernised icons.

V4.5.3 Released 26th June 2021

• Closure rejection reason is now collected during CAPA closure request rejection.
• Closure rejection reason text added to notification email.
• Added a new filtered CSV download option to download what is shown in CAPA Explorer.
• Back icon is now shown on rejection emails to help it stand out.
• Minor styling changes to soften list views.
• Improved customer billing information to be available directly through CAPA Manager.
• Implemented additional backend system management features.

V4.5.2b Released 15th May 2021

• Corrected missing 'CAPA originator' data from exported CSV file.

V4.5.2 Released 4th May 2021

• Corrected the 'Probable cause' checkbox not working.
• Fixed missing logo from reports.
• Improved report view.

V4.5.2 Released 2nd May 2021

• Added top bar KPIs displaying user performance.
• Improved CSV download headings and options.
• CAPA Manager engine updates for third-party integrators.
• 6M tool improvements.

V4.5.1c Released 8th April 2021

• Changed Follow icon from a target shape to a star shape.
• Improved list view layout. Notes, Follow, and Attachment icons are now grouped together, with improved spacing and alignment of all columns.
• KPI and Settings screen performance enhancements.

V4.5.1b Released 12th March 2021

• Fixed a bug preventing some report fields from displaying correctly.
• Added the correct blue spot icon for notes.

V4.5.1 Released 1st March 2021

• Server security enhancements.
• Login security enhancements.
• Improved notification messages, phase 1.

V4.5.0 Released 29th January 2021

• Added two new Audit workflow fields: 'Audit standard' and 'Audit Clause'.
• Added a new 'Days open' calculation to all list views.
• Improved workflow-specific field logic so the correct fields are displayed.
• Improved CA reports by correcting field order.
• Enhanced CAPA history view.
• CAPA history now includes a close button.
• Improved workflow on/off interface.
• Further login security enhancements.
• Minor styling enhancements and corrections.

V4.4.9c Released 3rd December 2020

• Two-step code security enhancement.
• Report enhancements.

V4.4.9b Released 4th November 2020

• Editing initial field history will no longer change the 'date created' date.

V4.4.9b Released 31st October 2020

• Improved CSV headings.

V4.4.9 Released 31st October 2020

• Action Items included in CSV downloads.
• Labels to be added to the report view.
• Enhanced Audit workflow fields, including Auditors Reference.
• Allowed users to opt in to technical bulletin emails.

V4.4.8c Released 18th October 2020

• Bug fix to allow history updates for CAPA assignments waiting to be assigned.
• Blank history cells now say 'No data recorded' rather than being left blank.

V4.4.8b Released 11th October 2020

• Bug fix for 'Share link' emails containing special characters in the text.
• Added a new dedicated 'Notifications' Settings tab.
• Applied a CSS fix to remove black boxes in Chrome browsers.

V4.4.8 Released 4th October 2020

• Administrators can choose to have notifications sent in advance of the CAPA deadline.
• Administrators can give any user the ability to download data.
• All changes to D0, Tab 1, will result in audit history logs, including target date changes, Leader, Severity, and more.

Server enhancements implemented 27th September 2020

• Implemented server performance upgrade, hardware.
• Implemented additional security protocols.
• No service disruption during upgrade.

V4.4.7 Release completed 18th September 2020

• Fixed Labels filter in the CAPA Explorer page.
• Fixed CAPA Explorer sort buttons.
• Fixed To-do sort buttons.

V4.4.6 Release completed 28th August 2020

• Administrators now have the option to filter all company Action Items.
• Action Items can now be sorted in order.
• Added new Action Item print button.
• Styling enhancements.

Server enhancements implemented 3rd July 2020

• Implemented server performance upgrade, migration.
• Implemented additional backend security packages.
• Optimised backup strategy.

V4.4.5 Release completed 5th June 2020

• Two-step user verification improves security by checking user location.
• Added new 'Delete a CAPA' button for Administrators.
• Introduced a new attachment engine to enhance security and usability.
• General usability enhancements.