CAPA Manager 1 & 2 update archive

CAPA Manager 2 has now been retired and replaced by the far more powerful CAPA Manager 3 application. This page provides an archive of historical updates that were applied to CAPA Manager 1 & 2.

You will also find real-time service status, service history, and service notification messages here.

End of CAPA Manager 2 development - Retired on the April 2, 2026

V5.3.2 Released January 4, 2026

• Increased visibility of the API module tab.

V5.3.1 Released November 16, 2025

• Added an attachment counter to the CAPA Attachment button.
• Removed hyperlink from the 'Awaiting assignment' text.

V5.3.0 Released November 5, 2025

• Added a new Stripe purchase portal to the Settings page, allowing users to instantly purchase CAPA Manager seats.
• Added a Stripe customer portal link to the Settings page for convenient subscription and billing management.
• Introduced minor styling enhancements throughout the Settings area.

V5.2.9 Released October 16, 2025

• Edit Summary form: Improved performance and added animation effects to enhance the look and feel.
• Edit Summary form: Adjusted Health & Safety workflow special field sizing for better readability.
• Edit Summary form: Fixed search functionality in the Team Leader drop-down list.

V5.2.8 Released September 20, 2025

• Performance optimizations applied across the CAPA Manager platform for faster load and save times.
• Resolved minor data formatting issues in generated PDF reports for improved accuracy and presentation.

V5.2.7i Released August 16, 2025

• Activated digital approvals and signature stamping on all accounts. Signatures are now linked to CAPA data. If CAPA data is changed, the approval signature becomes invalid.

V5.2.7 Released July 2, 2025

• Improved date formatting throughout the application.

V5.2.6 Released June 27, 2025

• Improved date formatting in CAPA reports.
• Improved CAPA closure detail in reports.

V5.2.5 Released June 20, 2025

• Corrected an issue causing configurable fields to display incorrect headings.
• Corrected the same configurable field issue in reports.
• Fixed the file attachment function when raising a new CAPA.
• Introduced performance enhancements to reports.
• Introduced minor text improvements in reports.

V5.2.4 Released June 15, 2025

• Improved late CAPA notification email format to reduce repeated notifications.
• Improved advance CAPA notification email format to reduce repeated notifications.
• Fixed missing Assignee drop-down in the CAPA Summary tab.
• Added sorting to the Action Item list view.
• Introduced performance enhancements and minor corrections throughout the application.

V5.2.3 Released June 8, 2025

• Improved reminder emails. Users now receive one email containing a table of all overdue assignments.
• KPI page enhancements now show the preferred data format, along with multiple other improvements.
• Performance enhancements made throughout the application.

V5.2.2 Released May 25, 2025

• Improved the Following notification email.
• Stage color is now reflected in notifications.
• Reduced Following notification frequency.

V5.2.1 Released May 17, 2025

• CAPA team members will have 'Following' automatically enabled when they are added to the team.
• Following status is removed when a team member is removed from the CAPA team.
• Team Leaders will have Following enabled when they are assigned to a CAPA.
• Following status is removed when a Team Leader is removed from a CAPA.
• If a user has previously 'Unfollowed' a CAPA, they will not be automatically added as Following if they are added to the CAPA team or become the Team Leader.

V5.2.0b Released April 14, 2025

• Administrators can now choose the failure rate unit, PPM, Percentage, or Off, under Settings.
• The selected failure rate unit and calculation are now added to reports and CAPA views.
• Other general enhancements.

V5.1.9 Released March 27, 2025

• Released a fix for attaching files to new CAPA requests.
• Regular service updates.
• KPI page improvements.

V5.1.8 d-f Released March 24, 2025

• The 'Edit Summary' button has been restored following feedback.
• Improved CAPA Explorer download button visibility for Administrators.

V5.1.8 Released March 16, 2025

• Graphical risk matrix map now available in reports, if activated.
• Added a function to hide risk details from reports if desired.
• RPN information is now included in PDF reports, if activated.
• Customer logo image updates.

V5.1.7 Released February 22, 2025

• Risk level text has now been added to the risk heat map.
• Risk data is shown or hidden in the closure dialog and Summary tab depending on the selected workflow.
• Corrected spelling mistakes in the Settings screen and workflow headings.

V5.1.6h Released February 19, 2025

• The missing author name is now included in PDF report downloads.

V5.1.6g Released February 16, 2025

• Added 'Likelihood' to CSV downloads.
• Replaced 'Edit Summary' with a Summary shortcut button.
• Added shortcut icons on the Summary page to allow navigation to the Root Cause and Facts and Data tabs.
• Fixed an issue with the Settings screen not displaying correctly for Managers and Basic users.
• Added final RPN result to the closure request message.
• Added RPN score to the Summary tab, if activated.

V5.1.6 Released February 7, 2025

• New RPN score generated for the Root Cause tab.
• New RPN score generated for the Closure tab.
• New graphical RPN summary chart under the Root Cause tab.

Note: A Likelihood must be selected to activate the risk matrix and RPN results, and an investigation workflow must be in use.

V5.1.5 Released February 1, 2025

• Introduced changes to support the new RPN score, to be activated in 5.1.6.
• Improved Settings pages and added help text.
• Severity level added to the Severity table under Settings, required for the RPN score feature.
• Linked account enhancements.

V5.1.4 Released December 7, 2024

• 'Text search' scope extended to cover all configurable fields.
• Configurable fields can now be ordered in list views.
• Configurable fields are now displayed in the Follow-up screen.

V5.1.3 Released December 1, 2024

• Two more configurable fields are now available.
• Configurable fields can be switched off if not needed.
• Added a new optional 'Likelihood' drop-down box on the Root Cause tab.
• Added a new optional 'Likelihood' drop-down box on Closure.

V5.1.2 Released October 12-20, 2024

• Preparation for a new risk assessment tool added to the application.
• Administrators will now see a direct link to the Settings pages under the Labels button in the CAPA Summary screen.
• Improved billing page functionality for Administrators.
• Updated GDPR Privacy Policy acceptance checkbox.

V5.1.1 Released October 3, 2024

• Workflow-dependent fields are now displayed correctly under Tab 3. For example, the Audit workflow now correctly shows Audit Standard, Clause, and text on the Tab 3 form.

V5.1.0 Released September 20, 2024

• Improved login failure messages to clarify login issues.
• Login improvements to make system access easier.
• Updated Settings screen text.

V5.0.9 Released September 12, 2024

• Maximum file upload size increased to 10MB.
• Major speed optimizations for CAPA Explorer. CAPA Explorer will now show all items when first loaded. The user must press the Apply Filter button to filter their selection after page load. The application stores and remembers the filter settings last used by the user. This change significantly speeds up CAPA Explorer load times.
• Improved filter warning text.

V5.0.8 Released September 7, 2024

• Three-legged 5 Why tool enabled for all users.
• Minor speed optimizations for CAPA list views, including CAPA Explorer and To-do views.

V5.0.7 Released August 30, 2024

• Improved CAPA report fields. Cost impact, 5 Why, and 6M will now be hidden if empty.
• Report hide section settings are now remembered for one day.
• Improved PDF report download. Cost impact, 5 Why, and 6M fields are hidden when empty.
• Hidden report sections are now correctly reflected in PDF downloads.
• Preparation for Three-legged 5 Why. This feature had not yet been activated at this stage.

V5.0.6 Released August 11, 2024

• Empty Flexifield data is now hidden in the report view. These rows will only display when populated with data.
• Technical bulletins are now sent to Administrators regardless of their communication settings.
• Improved logout text.
• Database performance enhancements.
• Bin icon replaced and improved.

V5.0.5 Released July 14, 2024

• Added a new logic setting: Administrators can now choose who can change a CAPA owner. Go to Settings > Configuration to modify this setting.
• 'Approver' status is now displayed under the 'My Details' screen. This screen now shows users whether they can approve CAPA closure requests.
• The 'Assign New CAPA' tab is now shown only to Managers and above, because these are the only users who can assign new CAPAs if this feature is switched on.
• Improved attachment screen button animations.

V5.0.4 Released June 16, 2024

• Three approved devices are now allowed to reduce the number of verification checks. Previously, only one approved device was allowed.

V5.0.3 Released May 11, 2024

• Removed and replaced the 'Log out' button with a new soft 'Close' button to reduce the need for MFA events.
• Added a new 'Log out' button to the My Details page. This page can also be accessed by clicking on the user's name. When used, the Log out button will enforce and activate MFA on that device.
• Further improvements to the Settings screen.
• Improved rename file attachment function.
• Introduced the 'New invoice' flag feature.
• Application changes prepared to support multi-device approval.
• Added a new cookie consent notification.

*We use cookies to store menu settings and make user authentication easier. It is recommended that all users approve the use of cookies to ensure the best possible experience.

V5.0.2 Released April 28, 2024

• Introduced a new file attachment engine.
• This update improves attachment reliability and usability.

V5.0.1 Released April 22, 2024

With this update, we improved the user authentication process to reduce the number of MFA requests:

• Navigating away from the page will not trigger MFA.
• Allowing CAPA Manager to auto log out will not trigger MFA.
• Refreshing your browser page will not trigger MFA.
• Moving to a new device or browser will reset MFA approval.
• Using the Logout button will reset MFA approval.
• MFA will still be required from time to time.

Please note that we may add multi-device functionality in the future, depending on feedback.

V5.0.0 Released April 8, 2024

• Further Settings screen enhancements. Blank company information is now accepted by the Company Details form.
• Improved D0 and New CAPA request forms. Unneeded options are removed from view depending on user drop-down and tick box choices.
• Improved private CAPA functionality. Administrators can now reassign private CAPA assignments correctly.

V4.9.9 Released March 30, 2024

• Introduced a new Settings screen to make navigation easier and quicker.
• Upgraded KPI screen framework to make navigation easier and quicker.
• Improved demo account button display logic.

V4.9.8 Released March 23, 2024

• Added a new Action Item button to some CAPA tabs. New Action Items can now be launched directly from CAPA tabs.
• Users can now navigate back to the Action Item list or directly to the CAPA when creating or editing an Action Item.
• Minor improvement to the Action Item edit screen heading, which now shows the CAPA number instead of the Action Item ID.
• Minor improvement to increase animation speeds used in CAPA reports.
• Removed Action Item title link for some users in the Action Item table.

V4.9.7c Released March 17, 2024

• Upgraded linked-partner account functionality to improve usability.
• Improved the CAPA Summary form to prevent private CAPAs from being assigned to a linked account.
• Upgraded the New and Edit CAPA Summary forms to make working with linked partner accounts easier.

V4.9.7b Released March 14, 2024

• Hiding closed Action Items is now persistent and retains the setting when the user leaves the page.

V4.9.7a Released March 13, 2024

• Action Items are now shown at the bottom of some CAPA tabs, back by popular demand.
• Closed Action Items can now be shown or hidden.
• The oldest Action Items are now placed at the top of the list.

V4.9.6 Released March 8, 2024

• Fixed incorrect warning message displayed when raising a new CAPA.
• Fixed the disappearing 'Next' button on Tab 6.
• Improved 'Abandon changes' button functionality when raising a new CAPA.
• Made minor 6M tool text improvements to improve readability.

V4.9.5 Released February 23, 2024

• Billing management improvements, including net terms added to the shutdown workflow.
• CAPA list performance improvements.

V4.9.4d Released February 21, 2024

• Page load performance upgrades, phase 1.

V4.9.4c Released February 14, 2024

• Improved password generation for new accounts.

V4.9.4b Released February 13, 2024

• Improved linked account creation.

V4.9.4 Released February 2, 2024

• New CAPA requests are restricted on locked accounts, but CAPA action efforts can continue.

V4.9.3 Released February 2, 2024

• Improved billing page.
• Added a link to the subscription portal for card billing users.

V4.9.2f Released January 26, 2024

• Improved PDF report creation functionality.
• Fixed missing CAPA status icons.

V4.9.2e Released December 16, 2023

• Corrected the 2-step approval flash message to say "Login successful."

V4.9.2d Released December 5, 2023

• Enabled pop-up for 2-step verification checks if an incorrect code is entered.

V4.9.2c Released December 5, 2023

• Fixed incorrect Action Item status displayed in PDF reports.
• Updated billing information header text in Settings.

V4.9.2b Released December 2, 2023

• Improved CAPA delete function.

V4.9.2 Released November 29, 2023

• Flash messages are now active. These have been enabled to provide better user feedback while using the system.
• All Administrators can now download data, Premium accounts only. Previously, this function could be turned off in some cases.

V4.9.1 Released November 24, 2023

• Fixed CAPAs awaiting approval not always being displayed in approvers lists.
• PDF report download is now a premium feature.
• Improved heading text color to improve contrast.

V4.9.0 Released November 11, 2023

• Improved CAPA Explorer page and filter controls.

V4.8.9c Released November 6, 2023

• Introduced a fix to stop the New CAPA request form displaying an error for some users.

V4.8.9b Released November 4, 2023

• Improved history list entries that were appearing in the wrong order in the table.
• Optimized To-do list processing to reduce the risk of duplicated results.

V4.8.9 Released October 27, 2023

• History function upgrade and improvements.
• Privacy deactivation history maintained.

V4.8.8b Released October 18, 2023

• Improved PPM calculation.

V4.8.8 Released October 17, 2023

• Improved CAPA privacy logic throughout the application.
• When CAPA privacy is enabled, CAPA data can only be viewed by the Team Leader and Team Members.
• Administrators and Managers can no longer see CAPA data for private CAPAs if they are not in the team.
• The privacy setting is now limited to the Team Leader only once the CAPA is raised.
• A password is now required to switch off CAPA privacy.
• The team can now directly change the Team Leader on non-private investigations.
• Only Team Leaders and Approvers can change the Team Leader on a private CAPA. Approvers can only see the details if they are in the team or are the Team Leader.
• Application reliability improvements to the Action Item form.

V4.8.7b Released October 3, 2023

• Fixed workflow drop-down list not being populated correctly.

V4.8.7 Released October 2, 2023

• Improved account management features.
• Patched incorrect workflow headings.

V4.8.6b Released September 22, 2023

• Fixed reported closure approval logic.

V4.8.6 Released September 19, 2023

• Added a new 'Following' view to To-do lists.

V4.8.5c Released September 11, 2023

• Fixed an issue with demo accounts not allowing new CAPAs to be raised.

V4.8.5b Released September 6, 2023

• Multi-factor authentication participation is now mandatory for all users.

V4.8.5 Released August 31, 2023

• Added Authenticator App option for user MFA checks.
• Updated CAPA data entry forms to optimize code.
• Core application updates.

V4.8.4c Released August 4, 2023

• Reactivated closure notifications for team members.

V4.8.4b Released August 2, 2023

• Corrected a logic issue relating to attachments not showing for closed CAPAs.

V4.8.4 Released July 22, 2023

• Fixed user search function in CAPA team and Approver lists.
• Stopped inactive users from displaying in Functions lists.

V4.8.3c Released June 12, 2023

• Fixed multiple closure notification emails.
• Removed Team Members from the closure notification recipient list.

V4.8.3b Released June 10, 2023

• Excluded non-enabled users from Action Item and Follow-up owner lists.
• Optimized notification headers.

V4.8.3 Released June 9, 2023

• Improved the upload engine to better control file types.
• Removed attached file renaming restrictions.

V4.8.2 Released June 6, 2023

• Updated the notification engine to improve deliverability.
• Notification icons restored.

V4.8.1c Released May 31, 2023

• Introduced a new CAPA file upload engine.

V4.8.1b Released May 29, 2023

• Removed icons from some notification emails to improve compatibility.

V4.8.1 Released May 12, 2023

• Configuration refinements.
• Removed orphaned file function.

V4.8.0b Released May 4, 2023

• Fixed divide-by-zero issue.

V4.8.0 Released April 22, 2023

• Added status flag for all users.

V4.7.1b Released April 18, 2023

• Fixed CAPA label screen not working, introduced by the previous update.

V4.7.1 Released April 15, 2023

• Performance and security updates.

V4.7.0c Released April 12, 2023

• Fixed PPM calculation causing an error when data was missing.

V4.7.0b Released April 10, 2023

• Fixed CAPA closure approval and rejection logic following the recent upgrade.

V4.7.0 Released April 4, 2023

• Performance and security updates.

V4.6.8 Released March 5, 2023

• Download reports directly as PDF.

V4.6.7b Implemented March 1, 2023

• Report improvements.

V4.6.7 Implemented February 24, 2023

• Security updates.
• Performance updates.

V4.6.6 Implemented February 15, 2023

• Improved Action Item screen pop-up behavior.
• Prepared for PDF download.

V4.6.5b Implemented February 5, 2023

• Performance tuning.

V4.6.5 Released January 20, 2023

• Closed CAPA logic enhancements.
• Name search box added to all accounts.
• GUI enhancements.
• More.

V4.6.4 Released January 6, 2023

• Combined Search Notes and Search Text functions.
• Added sequential number search function.
• Auto session logout is now set to 60 minutes of inactivity.
• Extended CAPA Manager text search scope.
• Two password expiry emails are now sent five and one day before expiry.
• Password expiry warning now displays seven days before expiry.

V4.6.3 Released January 2, 2023

• Fixed 'My CAPA Closure Requests' tab contents not displaying for some users.
• Improved CAPA form logic.
• Improved 'Follow-up owner' assignment functionality.
• Demo account management automation for ABMS.

V4.6.2 Released November 27, 2022

• Follow-up function enhancements.
• Settings screen enhancements.
• Fixed To-do counter.
• Closure logic enhancements.

V4.6.1d Released November 11, 2022

• Improved CAPA page load sequence.
• Improved Action Item screen closure button.

V4.6.1c Released November 7, 2022

• Fixed sequential number not showing in history.
• Performance enhancements.

V4.6.1b Released October 30, 2022

• Fixed an error caused when updating remedial actions for a new CAPA awaiting assignment.
• Fixed sequential CAPA number not displaying in advance warning and late CAPA warning notifications.

V4.6.1 Released October 21, 2022

• Sequential numbering can now be activated by users via Settings.
• More.

V4.6.0c Released October 20, 2022

• Fixed Action Item date picker artefact.
• Fixed attachment Cancel button bug.

V4.6.0b Released September 15, 2022

• CAPA requests raised on other organizations are now displayed in 'My CAPA Requests'.

V4.6.0 Released September 10, 2022

• New 4D workflow process.
• New 2D workflow process.
• More.

V4.5.9d Released August 28, 2022

• Settings screen enhancements.
• Search box improvements.

V4.5.9c Released August 14, 2022

• Styling fixes for buttons affecting some users.
• Fixed CAPA navigation button issue affecting some users.
• Improved Action Item list.
• Removed coding artefact from the D2 tab.
• Removed hyperlink to user table from CAPA screens.
• Improved Follow-up icon logic.

V4.5.9b Released July 6, 2022

• Root Cause tools are now hidden when empty in reports.
• Updated process map.

V4.5.9 Released July 1, 2022

• New billing contact fields available under Settings.
• Improved Action Item pop-up window.
• Improved History pop-up window.

V4.5.8 Released July 12, 2022

• New 'Follow-up validation' status for workflows.
• New 'Follow-up validation' secondary workflow process.
• Follow-up required notification email.

V4.5.7b Released June 10, 2022

• Added new 'Performance Report' link to Settings pages.

V4.5.7 Released April 8, 2022

• Security and performance update.
• Fixed white space issues on the 6M form.

V4.5.6c Released March 28, 2022

• Fixed linked account creation.
• CAPA Explorer report filters are now remembered between sessions.
• Action Item data included in CSV export.

V4.5.6b Released February 19, 2022

• Added new 'Time left' information to Action Item lists.
• Late Action Items are now highlighted to aid task management.
• Improved size and font sizes of CAPA form fields.
• Fixed rename file after upload.
• Field heading and hint text improvements for Action Item lists.

V4.5.6a Released February 12, 2022

• Added open Action Items indicator for CAPA list views.
• '5 Why' and team data included in CSV download.
• Fixed Action Item notification delivery issue.
• Field heading fix.

V4.5.5c Released December 31, 2021

• Field naming updates and improvements.

V4.5.5b Released December 4, 2021

• Fixed missing CSV download data.
• Fixed workflow on/off setting not working for some users.

V4.5.5a Released November 21, 2021

• Improved KPI charts, including scale range.
• Fixed overdue reminder emails.
• Automatic email notification for Premium to Demo status changes.
• Application speed enhancements.

V4.5.4b Released September 10, 2021

• Corrected spelling errors in notification email text.
• Enhanced tab navigation button text.
• Improved hint text throughout.
• Retired the Login button from the main website.

V4.5.4 Released August 14, 2021

• Open CAPA reports in a new tab directly from list views.
• CSV download enhancements.
• Introduced billing issue warning message.
• Backend management enhancements.
• Corrected multiple button and heading text issues.
• Added missing back buttons.
• Fixed 'Password changed' email.
• Enhanced 'New account' email.
• Modernized icons.

V4.5.3 Released June 26, 2021

• Closure rejection reason is now collected during CAPA closure request rejection.
• Closure rejection reason text added to notification email.
• Added a new filtered CSV download option to download what is shown in CAPA Explorer.
• Back icon is now shown on rejection emails to help it stand out.
• Minor styling changes to soften list views.
• Improved customer billing information to be available directly through CAPA Manager.
• Implemented additional backend system management features.

V4.5.2b Released May 15, 2021

• Corrected missing 'CAPA originator' data from exported CSV file.

V4.5.2 Released May 4, 2021

• Corrected the 'Probable cause' checkbox not working.
• Fixed missing logo from reports.
• Improved report view.

V4.5.2 Released May 2, 2021

• Added top bar KPIs displaying user performance.
• Improved CSV download headings and options.
• CAPA Manager engine updates for third-party integrators.
• 6M tool improvements.

V4.5.1c Released April 8, 2021

• Changed Follow icon from a target shape to a star shape.
• Improved list view layout. Notes, Follow, and Attachment icons are now grouped together, with improved spacing and alignment of all columns.
• KPI and Settings screen performance enhancements.

V4.5.1b Released March 12, 2021

• Fixed a bug preventing some report fields from displaying correctly.
• Added the correct blue spot icon for notes.

V4.5.1 Released March 1, 2021

• Server security enhancements.
• Login security enhancements.
• Improved notification messages, phase 1.

V4.5.0 Released January 29, 2021

• Added two new Audit workflow fields: 'Audit standard' and 'Audit Clause'.
• Added a new 'Days open' calculation to all list views.
• Improved workflow-specific field logic so the correct fields are displayed.
• Improved CA reports by correcting field order.
• Enhanced CAPA history view.
• CAPA history now includes a close button.
• Improved workflow on/off interface.
• Further login security enhancements.
• Minor styling enhancements and corrections.

V4.4.9c Released December 3, 2020

• Two-step code security enhancement.
• Report enhancements.

V4.4.9b Released November 4, 2020

• Editing initial field history will no longer change the 'date created' date.

V4.4.9b Released October 31, 2020

• Improved CSV headings.

V4.4.9 Released October 31, 2020

• Action Items included in CSV downloads.
• Labels to be added to the report view.
• Enhanced Audit workflow fields, including Auditors Reference.
• Allowed users to opt in to technical bulletin emails.

V4.4.8c Released October 18, 2020

• Bug fix to allow history updates for CAPA assignments waiting to be assigned.
• Blank history cells now say 'No data recorded' rather than being left blank.

V4.4.8b Released October 11, 2020

• Bug fix for 'Share link' emails containing special characters in the text.
• Added a new dedicated 'Notifications' Settings tab.
• Applied a CSS fix to remove black boxes in Chrome browsers.

V4.4.8 Released October 4, 2020

• Administrators can choose to have notifications sent in advance of the CAPA deadline.
• Administrators can give any user the ability to download data.
• All changes to D0, Tab 1, will result in audit history logs, including target date changes, Leader, Severity, and more.

Server enhancements implemented September 27, 2020

• Implemented server performance upgrade, hardware.
• Implemented additional security protocols.
• No service disruption during upgrade.

V4.4.7 Release completed September 18, 2020

• Fixed Labels filter in the CAPA Explorer page.
• Fixed CAPA Explorer sort buttons.
• Fixed To-do sort buttons.

V4.4.6 Release completed August 28, 2020

• Administrators now have the option to filter all company Action Items.
• Action Items can now be sorted in order.
• Added new Action Item print button.
• Styling enhancements.

Server enhancements implemented July 3, 2020

• Implemented server performance upgrade, migration.
• Implemented additional backend security packages.
• Optimized backup strategy.

V4.4.5 Release completed June 5, 2020

• Two-step user verification improves security by checking user location.
• Added new 'Delete a CAPA' button for Administrators.
• Introduced a new attachment engine to enhance security and usability.
• General usability enhancements.