Corrective and Preventive Action (CAPA) Management
Create, track and manage CAPA records from initiation through to closure
Preconfigured workflows that can be enabled or disabled by organization
Corrective actions, preventive actions and improvements
Root cause analysis integration
Action assignment and ownership
Due date management
Overdue reminders and escalation support
Risk-based CAPA management
Effectiveness verification and review
Electronic approvals and sign-offs
CAPA linking and relationship management
Complaint Investigation Management
Customer complaint recording and tracking
Complaint investigation workflows
Complaint categorization and prioritization
Failure investigation records
Complaint trend analysis
Complaint-to-CAPA escalation
Root cause investigation support
Corrective action tracking
Audit-ready complaint records
Non-Conformance Management
Non-conformance reporting
Internal and external non-conformance tracking
Supplier non-conformance management
Product and process non-conformance workflows
Non-conformance trend analysis
Audit Finding and Action Tracking
Record audit findings that require corrective action
Assign audit corrective actions to owners
Track due dates, reminders and completion evidence
Escalate audit findings into CAPA records when needed
Verify corrective action completion and effectiveness
Keep an audit-ready history of finding closure
Risk Management
Risk assessment tools
Risk scoring and prioritization
Risk matrices
Residual risk assessment
Risk reporting dashboards
Root Cause Analysis
5 Whys methodology
Fishbone (Ishikawa) analysis
Root cause documentation
Contributing factor analysis
Cause verification and approval
Workflow Management
Preconfigured workflows
Optional workflow completion approval
Optional workflow initiation approval
Workflow availability controlled by organization settings
Workflow status tracking, reminders and task progression
Automatic task escalation rules
Automatic workflow notifications
Status-based actions
Multi-user approval workflows
Approvals and Electronic Signatures
Electronic approvals
Multi-level approval workflows
Electronic sign-off records
Approval history tracking
User accountability records
Approval notifications and reminders
Choose record approvers
Assign multiple approvers
Task Management
Action assignment
Task ownership
Due date tracking
Overdue monitoring
Escalation notifications
Completion verification
Attachment Management
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Attach documents to records
Evidence attachment management
Download all related files with one click
Audit Trail and History
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Complete audit trail
Full record history
User activity logging
Change tracking
Timestamped record updates
Record history
Approval history logs
Secure compliance records
Reporting and Analytics
Real-time reporting
Custom report generation
Export to Excel
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Export to PDF
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Trend analysis
Compliance reporting
KPI Dashboards
CAPA performance metrics
Open vs closed CAPAs
Overdue action monitoring
Closure performance analysis
Effectiveness review metrics
Department performance KPIs
User workload analysis
Risk trend dashboards
Complaint trend analysis
Audit findings dashboards
Export KPI view data
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Management review reporting
Search, Filters and Data Analysis
Advanced search functionality
Multi-field filtering
Saved searches
Dynamic data filtering
Custom views
Sorting and grouping
Quick record lookup
Historical record search
Dashboard filtering
Date searches
Notifications and Alerts
Email notifications
Due date reminders
Escalation alerts
Approval notifications
Overdue action alerts
Workflow status notifications
Subscription expiry notifications
Scheduled reminders
User and Security Management
Role-based permissions
User access controls
Department-level permissions
Secure authentication
Password policies
Session management
Account lockout protection
User activity monitoring
Login and Authentication Features
Secure login
CAPTCHA protection
Two-factor authentication support
Password expiry controls
Password reset functionality
Device recognition options
Account lockout protection
Secure session handling
Data Management
Centralized quality management database
Custom fields and flex fields
Data validation controls
Data export capabilities
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Record archiving
Compliance Support
ISO 9001
ISO 13485
IATF 16949
AS9100
GMP environments
FDA-regulated organizations
GxP support
Regulatory audit readiness
Browser Compatibility
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari
Chromium-based browsers
Responsive web interface
Desktop and laptop support
Tablet compatible
Cloud, Hosting and Branding
Cloud-hosted deployment
Secure web access
Automatic software updates
Secure backups
Multi-site support
Multi-department support
Customer logo displayed in the CAPA Manager application
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Customer logo shown on CAPA Manager reports
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Generic Adaptive logo replaced with the customer organization logo
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Productivity Features
Personal dashboards
User home pages
Favorite reports
Quick links
Workflow shortcuts
Bulk actions
Auto-apply labels
Customizable layouts
Export personal dashboard data
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Management Review Support
KPI reporting
Trend analysis
CAPA effectiveness reviews
Risk reviews
Audit summaries
Complaint summaries
Compliance metrics
Executive dashboards
Integration, API and Connectivity
Bolt-on service
API integration options
Secure API access
REST API support
Connect CAPA Manager with external systems
ERP integration capability
QMS integration capability
CRM integration capability
Supplier management integration
Email integration
Excel integration
Preconfigured workflow enablement support
Custom fields and forms