CAPA Manager Support
CAPA Manager support - How can we help you today?
If you have any questions about our products or services, please consider our Frequently Asked Questions page. You can also contact us via email or use our live chat window. Our knowledgeable and friendly staff are here to support you.
Customer support
Information security
Finance
General enquiries
Feedback
Getting the right help quickly
To help us route your message, include your company name, the product or service you are asking about, and a short description of what you need. For support questions, include the page or feature you were using, any error message you saw, and the email address linked to your CAPA Manager account.
For sales or pricing questions, tell us the number of users you expect, whether you need a standard cloud account or a bespoke hosted option, and any standards or customer requirements that are important to your team. For security questions, our technical team can help with hosting, data protection, access control, backups, and security documentation.
We aim to keep communication practical and useful. If your question is better answered by a guide, video, pricing page, or security profile, we will point you directly to the most relevant resource.
Useful links before you contact us
If you are evaluating CAPA Manager, the CAPA software page explains the core workflow and the pricing page explains upgrade options. If you need help with an existing account, the media library and user guide may answer common questions quickly. For procurement, security, or legal review, the footer links include privacy, security, terms of service, and subscriber agreement documents.
You are still very welcome to contact us directly. The extra information simply helps us respond faster and connect you with the right person first time.
What happens next
After we receive your message, we review the subject and route it to the most suitable person. Support questions normally go to the customer support team, pricing questions go to sales, invoice questions go to accounts, and security or technical questions go to our software engineering team. If your message covers more than one area, we will coordinate internally rather than asking you to resend it.