CAPA Manager updates and news

Service status monitor

Within your CAPA Manager account, go to: Settings > Manage Account > Technical > Service Monitor.

There you will find real-time service status, service history, and service notification messages.

Known issues

None

Planned outages

None

Unplanned outages

None

Latest Updates and Releases

CM3-6.4.3 Released – October 9th, 2026

• Adjust your list columns: drag the edge of the Statement, Severity, Organization, or Flexifield headings to make them wider or narrower. Your preferred widths are remembered in your browser. Double-click a resize handle to reset that column.
• Read more at a glance: these columns can now show up to three lines of text. The Create report icon stays centered as rows grow taller.
• To-do and CAPA Explorer: action, file, and note information is grouped together, making the lists easier to scan with less sideways scrolling. The status indicator remains easy to spot, with the Following star beside it where applicable.
• CAPA Explorer: the search panel uses space more efficiently, and note indicators appear only when notes are present.
• CAPA view: the Attachments and Action items buttons now show how many items the CAPA has. The attachment count updates when you add or remove a file.

CM3-6.4.2 Released – October 2nd, 2026

• Find the API and SSO module tabs under Settings > Application setup.
• Find your Organization details under Settings > Manage account.
• Add a technical contact separately from your billing contact, or copy the billing contact details when they are the same.
• See a reminder when important organization contact or address details are missing.

CM3-6.4.1 Released – September 27th, 2026

• Added up to three Custom workflows for Premium accounts, while retaining all Standard workflows.
• Allowed administrators to rename, reorder and choose which optional workflow tabs are displayed.
• Added a separate closure-approval setting for each Custom workflow.
• Added independent Labels and Severities for Custom workflows, with options to copy values from a Standard workflow.
• Updated CAPA navigation and the CAPA route view to reflect the selected Custom workflow.
• Improved the Custom workflow editor with clearer controls and a Save button that remains visible while scrolling.
• Preserved existing CAPAs and legacy workflow data when Custom workflows are introduced.

CM3-6.4.0 Released – September 20th, 2026

• Added optional Microsoft Entra ID Single Sign-On using a standards-based OpenID Connect authentication flow
• Added a one-time 30-day SSO trial for eligible organisations
• Added email-first SSO discovery so the Microsoft sign-in option is only displayed to eligible users
• Retained regular CAPA Manager password authentication as an alternative sign-in method
• Added secure SSO configuration, connection testing and encrypted client-secret storage
• Added controlled Microsoft identity linking for existing CAPA Manager user accounts without automatic account creation
• Added linked-user management and SSO security activity reporting for administrators
• Added additional authentication safeguards, transaction expiry controls and security-event retention management
• Introduced a dedicated feature-entitlement structure for API and SSO bolt-on modules while retaining compatibility with legacy API accounts
• Redesigned the API settings page with clearer access, trial, credential and recent activity information
• Added information pop-ups throughout the SSO configuration page
• Added side-by-side API and SSO status information under Subscriptions and Plan extras
• Added clearer “Managed with subscription” labelling for modules without a separate expiry date
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CM3-6.3.9b Released – September 5th, 2026

• Billing portal access improved, giving Administrators single-click access to invoices and billing information without having to sign in again.
• Improved mobile view in some screen aspect ratios.

CM3-6.3.9 Released – August 23, 2026

• Added the new Single Sign-On (SSO) module in preparation for its planned September 2026 rollout.

CM3-6.3.8 Released – August 16, 2026

• Added a guided tour to introduce key CAPA Manager features to new and returning users
• Added an option under Guide to replay the guided tour at any time
• Added a dedicated Administrator Settings guided tour covering users, workflows, fields, and account controls
• Added helpful information for each workflow under Settings
• Improved the position of search controls in list views
• Improved the reliability of saving CAPA follow-up details

CM3-6.3.7 Released – August 7, 2026

• Improved user interface for 5W2H, 6M and 5-Why tools

CM3-6.3.6 Released – August 1, 2026

• Added a new 5W2H Is / Is Not Matrix to help teams define problem boundaries before root cause analysis.
• Added in-product guidance for the 6M, 5-Why, and 5W2H root cause tools.
• Added a compact, workflow-aware CAPA route map showing completed, current, next, and future stages.
• Added Go back a step navigation alongside Save and Next, with skipped stages handled correctly for each workflow.
• Added scroll indicators and controls to long CAPA forms.
• Improved 5W2H reporting, spreadsheet exports, API output, and auditable change history.
• Improved API demonstration and organization access controls.
• Corrected placeholder wording in the HSE workflow and made further usability and presentation improvements.
• Added a user-initiated 30-day API trial, available from Settings.

CM3-6.3.5 Released – July 25, 2026

• Introduced the new user-configurable API, making it easier to integrate CAPA Manager with third-party systems using common API formats and data structures.
• The API allows organizations to securely retrieve their CAPA Manager data in a simple, well-documented format.
• Note: API access remains available as a subscription feature.

CM3-6.3.4 Released – July 12, 2026

• Administrators can now make configurable fields mandatory.
• Mandatory fields are now more clearly highlighted throughout the application.
• Administrators can now define a list of selectable options for configurable fields.
• Corrected an issue with the Save and Next function.
• Improved CAPA explorer page to make is simpler to use.
• Added Info buttons to some settings forms.

CM3-6.3.3 Released – July 2, 2026

• Enhanced the Settings pages with improved layout and usability.
• Moved the Storage list into the Settings section for easier access.
• Removed automatic saving from the Workflow Selection page. Changes are now only saved when explicitly confirmed.
• Expanded the Application audit trail to all users. All application configuration changes are now recorded for complete traceability.
• Fixed Reject workflow not working for some users.
• Fixed Edit label text not working for some users.
• Users can manage their own branding/logo.
• CAPA history and Setting history is now a premium feature.

CM3-6.3.2 Released – June 25, 2026

• Enhanced the Explorer screen to allow users to pin frequently used filters for quicker access.

CM3-6.3.1 Released June 18, 2026

• Up to three named approvers can now be selected during CAPA Closure.
• CAPA Explorer now includes additional filtering options.
• Date selection is now enabled by default in CAPA Explorer.

CM3-6.3.0 Released June 8, 2026

• Improved list view layout.
• List view columns can be collapsed or expanded as needed.
• Columns can now be reordered by drag and drop.
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CM3-6.2.9 Released June 8, 2026

• Enabled Auto-Labels for all users.
• Enhanced the OTP user experience and page design.
• Resolved an issue that could cause CAPA text fields to fail to save reliably.

CM3-6.2.8 Released May 24, 2026

• Rich text enabled for all users in main CAPA text areas.
• Action items can now be reordered using drag and drop.
• Enhanced User Management with options to hide deactivated users and additional filtering capabilities.

CM3-6.2.7 Released May 22, 2026

• Shrinking sidebar activated on all accounts.
• Clicking the Performance table now opens the user’s assignments in CAPA Explorer.
• Six flexi-fields enabled for all users.
• Auto-configuration by industry type now active in Settings.
• Industry type option now included in Settings.
• Report improvements.
• Labels can be assigned when Raising a new CAPA.

CM3-6.2.6 Released May 20, 2026

• Resolved an action item notification issue introduced in the previous release.

CM3-6.2.5 Released May 15, 2026

• Improved Performance KPI in the header.
• Improved mobile views.

CM3-6.2.4 Released May 15, 2026

• Send KPI chart data to CAPA Explorer with one click.
• Select multiple data points in the KPI chart view and send them to CAPA Explorer.
• Power filters added to the KPI page.
• Fixed the “Mean time to closure” calculation.

CM3-6.2.3b Released May 13, 2026

• Fixed broken reset password link.

CM3-6.2.3 Released May 11, 2026

• Improved KPI chart view.
• Header bar refined to maximize available screen space.
• Advanced user search now enabled on all accounts as standard.
• Attachments can now be downloaded as a ZIP file from the report view.

CM3-6.2.2 Released May 7, 2026

• Improved 6M tool layout to better accommodate text.
• Improved 5 Why tool layout to better accommodate text.

CM3-6.2.1 Released May 4, 2026

• Improved authenticator enrolment.
• Speed otimizations. CAPA Manager leads in this area.
• Fixed issue with allocating lables.
• New overdue payment 'nagging' system. This allows organizations to remain compliant and working while biling issues are resolved.

CM3-6.2.0 Released May 2, 2026

• Enhanced CAPA change history with improved structure and visibility
• Added digital signature verification to CAPA history for tamper detection
• Improved in-CAPA action items list for better usability and control

CM3-FS-6.1.12 Released April 30, 2026

• Fixed formatting issues in the data download function.
• Data downloads are now provided in .xlsx format.
• The .csv download option has been retired.

This release was fast tracked following customer feedback about the data download function. The previous .csv download option has been removed because it was causing formatting issues for some users. Data downloads are now provided in .xlsx format for improved consistency.

If you need .csv exports, or another data format, please contact us and we will be happy to look at adding this for you.

CM3-FS-6.1.11 Released April 26, 2026

• Enhanced address links for forms
• Improved email authentication validation.
• Fixed minor formatting issues in the Containment Action form.
• Corrected alignment formatting in the 5-Why tab.

CM3-FS-6.1.10 Released April 15, 2026

• History view improved ready for additional data.
• Report improved.
• .pdf report fixed.
• CAPA Explorer filter page improvements.

CM3-FS-6.1.9 Released April 11, 2026

• Improved the robustness of configurable field handling.
• Added support for up to three authorized devices following MFA verification.
• Resolved an issue where multiple notifications were sent instead of a single alert.
• Enhanced the report view to display "No data" when a Team Leader is not assigned.
• Added a notification when a Team Leader is changed.
• Refined grammar and messaging for the "Edit Functions" success notification.

CM3-FS-6.1.8 Released April 9, 2026

• Added filtered CSV download functionality to the CAPA Explorer page.
• Implemented a stability fix for the CAPA Explorer page.
• Enabled the cookie banner for compliance purposes.
• Improved the notification engine to reduce multiple email sends.

CM3-FS-6.1.1 to 6.1.7 Completed April 8, 2026

• Delivered a range of application fixes and stability improvements.
• Improved performance and reliability across the CAPA Explorer page.
• Resolved issues affecting filtered list behavior.
• Enhanced page layouts and scrolling behavior in key forms.
• Improved error handling and user-facing system messages.
• Refined Settings navigation and tab display behavior.
• Included a number of additional usability and interface improvements.

CM3-FS-6.1.0 - Major application upgrade Released April 2, 2026

The all-new CAPA Manager 3 application has now been released. This major upgrade is a complete rewrite of the existing CAPA Manager platform, designed to support the future of quality and CAPA management.

This is a transition release and will continue to be closely monitored by our engineering team.

CAPA Manager history

A historical record of CAPA Manager 1 and CAPA Manager 2 updates can be found here: CAPA Manager update archive.