CAPA Manager updates and news

Service status monitor

In your CAPA Manager account go to: Settings> Manage account> Technical> Service monitor

You will find real-time service status, service history and service notification messages here.

Known issues

None

Planned outages

None

Unplanned outages

Unplanned outages on July 15th 2025, 14:25 - 16:20 - Resolved

Some cloud customers experienced service interruptions on July 15th, between approximately 14:25 and 16:20. A hardware failure caused this. Our engineers investigated and solved the problem.

Containment actions were taken, and affected services were restored online. We continue to monitor the situation while investigating the underlying hardware problem.

The affected servers have now been migrated to a different hardware node, and all services should be restored.

CAPA Manager release schedule

V6.0.0 - Major application upgrade Planned for Q4 2025

The All-new CAPA Manager 3 application is progressing fast. A complete rewrite of the existing CAPA Manager application designed for the future. Click here to see the latest development news, screenshots and features: CAPA Manager 3 news

Planned updates and releases

V5.2.8 Planned for August 2025

• Associate Action items to workflow tabs
• Choose the preferred Approver function
• New 'Hide inactive users' button for user lists

Latest updates and releases

V5.2.7i Released 16th August 2025

• Activated digital approvals and signature stamping on all accounts. Signatures are now linked to CAPA data. If CAPA data is changed, the approval signature becomes invalid.

V5.2.7 Released 2nd July 2025

• Improved date formatting throughout the application.

V5.2.6 Released 27th June 2025

• Improved date formatting in CAPA reports.
• Improved CAPA closure detail on report.

V5.2.5 Released 20th June 2025

• Corrected an issue related to the Configurable fields displaying incorrect headings.
• The Configurable field problem was also impacting the reports. This is also now corrected.
• Fixed file attachments function when raising a new CAPA.
• Performance enhancements introduced into the report.
• Minor text enhancements introduced into the report.

V5.2.4 Released 15th June 2025

• Improved late CAPA notification email format to reduce repeated notifications.
• Improved advance CAPA notification email format to reduce repeated notifications.
• Fixed missing Assignee dropdown in the CAPA Summary tab.
• Added sorting to the Action Item list view.
• Performance enhancements and minor corrections throughout the application.

V5.2.3 Released 8th June 2025

• Improve reminded email, now one email with a table of all overdue assignments.
• KPI Page enhancements now show preferred data format and multiple other changes.
• Performance enhancements throughout application.

V5.2.2 Released 25th May 2025

• Following-notification email has been improved.
• Stage color reflected in notification.
• Following notification frequency reduced.

V5.2.1 Released 17th May 2025

• CAPA team members will have 'Following' automatically enabled when they are added to the team.
• Following status is removed when a team members is removed from the CAPA team.
• Team leaders will have Following enabled when they are assigned to a CAPA.
• Following status is removed when a Team Leader is removed from a CAPA.
• If a user has previously 'Unfollowed' a CAPA, they will not be automatically added as Following if they are added to the CAPA team or become the leader.

V5.2.0b Released 14th April 2025

• Administrators can now choose Failure rate unit, PPM, Percentage, or Off, under Settings.
• Chosen failure rate unit and calculation added to report and CAPA views.
• Other general enhancements.

V5.1.9 Released 27th March 2025

• Released fix for attaching files to new CAPA requests
• Regular service updates
• KPI page improvements

V5.1.8 d-f Released 24nd March 2025

• The 'Edit summary' button has been put back following feedback
• CAPA Explorer download button visibility improved for Administrators

V5.1.8 Released 16th March 2025

• Graphical Risk matrix map now avalible in report (if activated)
• Added function to hide Risk details from report is desired
• RPN information now included in .pdf report (if activated)
• Customer Logo image updates

V5.1.7 Released 22nd February 2025

• Risk level text has now been added to the Risk heat map
• Risk data is shown or hidden in the closure dialogue and summary tab based on workflow selected
• Corrected spelling mistakes in setting screen and workflow headings

V5.1.6h Released 19th February 2025

• Missing Author name now included in .pdf report download

V5.1.6g Released 16th February 2025

• Added 'Likelihood' to .csv download
• Replaced 'Edit summary' with Summary shortcut button
• Added shortcut icons on the Summary page to allow navigation to Root-cause, and Facts-and-data tab
• Fixed an issue with the Setting screen not displaying correctly for Managers and Basic users
• Added final RPN result to Closure request message
• Added RPN score to summary tab (if activated)

V5.1.6 Released 7th February 2025

• New RPN score generated for the Root-cause tab
• New RPN score generated for the Closure tab
• New Graphical RPN summary chart under root cause tab

Note:A Likelihood must be selected to activate the risk matrix and RPN results, and an investigation workflow must be in use.

V5.1.5 Released 1st February 2025

• Introduced changes to be used for new RPN score (to be activated in 5.1.6)
• Improved settings pages, help text added
• Severity level added to Severity table under settings - Required for RPN score feature
• Linked account enhancements

V5.1.4 Released 7th December 2024

• 'Text search' scope extended to cover all configurable fields
• Configurable fields can now be placed in order in list views
• Configurable fields are now displayed in Follow up screen

V5.1.3 Released 1st December 2024

• Two more configurable fields are now available
• Configurable fields can be switched off if not needed
• New optional 'Likelihood' pulldown box on Root cause tab
• New optional Likelihood' pulldown box on closure

V5.1.2 Released 12th-20th October 2024

• Preparation for new Risk assessment tool added to the application
• Administrators will see a direct link to Settings pages under the labels button in the CAPA summary screen
• Improved billing page functionality for Adminastrators
• GDPR Privacy Policy acceptance check box updated

V5.1.1 Released 3rd October 2024

• Workflow-dependent fields are now displayed correctly under tab 3. For example, Audit workflow now correctly shows Audit standard, Clause and text, on the tab 3 form

V5.1.0 Released 20th September 2024

• Improved login failure messages to clarify logging-in issues
• Login improvements to make system access easier
• Setting screen text updates

V5.0.9 Released 12th September 2024

• Maximum file upload size increased to 10Mb.
• Major speed optimizations for CAPA explorer. CAPA Explorer will now show all items when first loaded. The user must press the Apply filter button to filter their selection on the page load. The application stores and remembers the filter settings last used by the user. This change speeds up the CAPA Explorer load times considerably.
• Improve filter warning text

V5.0.8 Released 7th September 2024

• Three-legged 5-Why tool enabled for all users
• Minor speed optimizations for CAPA list views, like CAPA explorer and To-do views

V5.0.7 Released 30th August

• Improved CAPA report fields - Cost impact, 5 Why, and 6M will now be hidden if empty empty
• Report Hide section settings now remembered for one day
• Improved .pdf report download. When empty, these fields will be hidden: Cost impact, 5 Why, and 6M will hide when empty
• Hidden report sections are now correctly reflected in .pdf download
• Preparation for Three-legged 5-Why - This feature has not been activated yet, but it will be available soon!

V5.0.6 Released 11th August 2024

• Empty Flexifield data is now hidden in the report view. These rows will only display when populated with data
• Technical bulletins to be sent to Administrators regardless of their communication settings
• Log out text improved
• Database performance enhancements
• Bin icon replaced and improved

V5.0.5 Released 14th July 2024

• New logic setting available: Administrators can now choose who can change a CAPA owner. Goto Settings> Configeration> Configuration to modify this setting
• 'Approver' status is now displayed under 'My details' screen. This screen now shows the user if they can approve CAPA closure requests
• 'Assign new CAPA tab is now only shown to Managers and above because these are the only people who can Assign new CAPA's if this feature is switched on
• Improved attachment screen button animations

V5.0.4 Released 16th June 2024

• Three approved devices are now allowed to prevent too many verification checks. Previously, only one approved device was allowed

V5.0.3 Released 11th May 2024

• Removed and replaced the 'Log out' button with a new soft 'Close' button to reduce the need for MFA events
• Added a new 'Log out' button to the My Details page. This page can also be accessed by clicking on the user's name. When used, the Log-out button will enforce and activate MFA on that device
• Further improvements to Setting screen
• Rename file attachment improved
• 'New-invoice' flag feature introduced
• Application changes ready to support multi-device approval
• Added a new cookie consent notification*

*We use cookies to store menu settings and make user authentication easier. It is recommended that all users approve the use of cookies to ensure the very best experience.

V5.0.2 Released 28th April 2024

• New file attachment engine now introduced
• This update improves attachment reliability and usability

V5.0.1 Released 22nd April 2024

With this update, we have improved the user authentication process to reduce the number MFA requests:

• Navigating away from the page will not trigger MFA
• Allowing CAPA Manager to auto Log-out will not trigger MFA
• Resetting your computer page will not trigger MFA
• Moving to a new device or browser will reset the MFA approval
• Using the Logout button will reset the MFA approval
• MFA will still be required from time to time

Please note, we may add multi-device functionality in the future, depending on feedback.

V5.0.0 Released 8th April 2024

• More setting screen enhancements - Blank company information now accepted by Company details form
• Improved D0 and New CAPA request forms. Unneeded options are removed from view depending on user drop-down and tick box choices
• Improved private CAPA functionality. Admin can now re-assign private CAPA assignments correctly

V4.9.9 Released 30th March 2024

• New settings screen to make navigation easier and quicker.
• KPI screen framework upgraded to make navigation easier and quicker.
• Demo account button display logic improved.

V4.9.8 Released 23th March 2024

• New Action-item button added to some CAPA tabs. New Action items can be launched directly from CAPA tabs
• Users can navigate back to the Action item list or directly to the CAPA when creating or editing an Action item
• Minor improvement to action item edit screen heading now shows CAPA number instated of Action item id
• Minor improvement to increase animation speeds used in CAPA report
• Removed Action-item title link for some users in the Action item table

V4.9.7c Released 17th March 2024

• Upgraded linked-partner account functionality to improve usability
• CAPA summary form is improved to prevent private CAPAs from being assigned to a linked account
• New and Edit CAPA summary form upgraded to make working with linked partner accounts easier

V4.9.7b Released 14th March 2024

• Hideing closed action items is now persistent and retains the setting when the user leaves the page

V4.9.7a Released 13th March 2024

• Action items are now shown at the bottom of some CAPA tabs (back by popular demand)
• Closed action items can be shown/hidden
• The oldest action items are now placed at the top of the list

V4.9.6 Released 8th March 2024

• Fixed incorrect warning message displayed when raising a new CAPA
• Fixed the disappearing 'Next' button not showing on tab 6
• Raise a new CAPA 'Abandon changes' button functionality improvement
• 6M tool minor text enhancements to improve readability

V4.9.5 Released 23rd February 2024

• Billing management improvements (net terms added to shut down workflow)
• CAPA list performance improvements

V4.9.4d Released 21st February 2024

• Page load performance upgrades #1

V4.9.4c Released 14th February 2024

• Improved password generation for new accounts.

V4.9.4b Released 13th February 2024

• Improved problem with linked account creation.

V4.9.4 Released 2nd February 2024

• New CAPA requests are restricted on locked accounts, but CAPA action efforts can continue.

V4.9.3 Released 2nd February 2024

• Improved billing page
• Added link to subscription portal for card billing users

V4.9.2f Released 26th January 2024

• Improved .pdf report creation functionality
• Fixed CAPA status icons missing

V4.9.2e Released 16th December 2023

• 2 step approval flash messenger corrected to say "Login successful."

V4.9.2d Released 5th December 2023

• Pop-up enabled for 2 step verification check if incorrect code entered

V4.9.2c Released 5th December 2023

• Fixed incorrect Action item status displayed in .pdf report
• Billing information header text changes in settings

V4.9.2b Released 2nd December 2023

• improved CAPA delete function.

V4.9.2 Released 29th November 2023

• Flash messages are now active. These have been enabled to provide better user feedback whilst using the system.
• All Administrators can now download data (Premium accounts only). Previously, this function could be turned off in some cases.

V4.9.1 Released 24th November 2023

• Fixed: CAPAs awaiting approval not always displayed in approvers list
• PDF report download is now a premium feature
• Improved heading text color to improve contrast

V4.9.0 Released 11th November 2023

• Improved CAPA Explorer page and filter controls

V4.8.9c Released 6th November 2023

• Introduced a fix to stop new CAPA requests form displaying an error for some users

V4.8.9b Released 4th November 2023

• Improved history list entries appearing in the wrong order in the table
• To-do list optimizations to reduce risk of duplicated results

V4.8.9 Released 27th October 2023

• History function upgrade and improvements
• Privacy deactivation history maintained

V4.8.8b Released 18th October 2023

• PPM calcualtion improved

V4.8.8 released 17th October 2023

• Improved CAPA Privacy logic throughout
• When CAPA privacy is enabled, CAPA data can only be viewed by the Team leader and Team
• Admin and Managers can no longer see CAPA data for private CAPAs if they are not in the team
• The Pricay setting is now limited to the Team leader only once the CAPA is raised
• Password is now required to switch off CAPA privacy
• The Team can now directly change the Team leader on non-private investigations
• Team leader and Approvers only change Team Leader on private CAPA. Approvers can only see the details if they are in the Team or a team leader
• Application reliability improvements: Action items form

V4.8.7b Released 3nd October 2023

• Fixed Workflow drop down list not populated correctly

V4.8.7 Released 2nd October 2023

• Improved account management features
• Patch for incorrect workflow headings

V4.8.6b released 22nd September 2023

• Fixed reported closure approval logic.

V4.8.6 released 19th September 2023

• Added new 'Following' view to To-do lists.

V4.8.5c released 11th September 2023

• Fixed issue with demo account not allowing new CAPA's to be raised.

V4.8.5b released 6th September 2023

• Multifactor authentication participation is now mandatory for all users.

V4.8.5 released 31st August 2023

• Authenticator App option for user MFA check
• CAPA data entry form updates to optimize code
• Core application updates

V4.8.4c released 4th August 2023

• Reactivated Closure notifications for team members

V4.8.4b released 2nd August 2023

• Corrected logic issue relating to Attachments not showing for closed CAPAs

V4.8.4 released 22nd July 2023

• Fixed user search function in CAPA team and Approver lists
• Stopped inactive users from displaying in Functions lists

V4.8.3c Released 12th June 2023

• Fixed multiple closure notification emails
• Removed Team members from Closure notification recipient list

V4.8.3b Released 10th June 2023

• Excluded non-enabled users from Action-item, and Follow-up owner lists
• Optimized notification headers

V4.8.3 Released 9th June 2023

• Upload engine improved to better control file types
• Removed attached file renaming restrictions

V4.8.2 Released 6th June 2023

• Notification engine updated to improve deliverability
• Notification icons back

V4.8.1c Released 31st May 2023

• New CAPA file upload engine introduced

V4.8.1b Released 29th May 2023

• Removed icons from some notification emails to improve compatibility

V4.8.1 Released 12th May 2023

• Configeration refinements
• Orphand file function removed

V4.8.0b Released 4th May 2023

• Fixed divisible-by-zero issue

V4.8.0 Released 22nd April 2023

• Added status flag for all users

V4.7.1b Released 18th April 2023

• Fixed CAPA label screen not working (introduced by previous update)

V4.7.1 Released 15th April 2023

• Performance and security updates

V4.7.0c Released 12th April 2023

• Fixed PPM calculation causing error when data missing

V4.7.0b Released 10th April 2023

• Fixed CAPA Close approval and Rejection logic (due to recent upgrade)

V4.7.0 Released 4th April 2023

• Performance and security updates

V4.6.8 Released 5th March 2023

• Download report directly as .pdf

V4.6.7b Implemented 1st march 2023

• Report improvements

V4.6.7 Implemented 24th February 2023

• Security updates
• Performance updates

V4.6.6 Implemented 15th February 2023

• Improved Action item screen pop-up action
• Prepare for .pdf download

V4.6.5b Implemented 5th February 2023

• Performance tuning

V4.6.5 Released 20th January 2023

• Closed CAPA logic enhancements
• Name search box added to all accounts
• GUI enhancements
• More...

V4.6.4 Released 6th January 2023

• Combine Search notes and Search text functions
• Add sequential number search function
• Auto session Logout now set at 60 mins of no activity
• CAPA manager, text search box scope, extended
• Two password expiry emails now sent five and one day before expiry
• Password expiry warning now displays seven days before expiry

V4.6.3 Released 2nd January 2023

• Fixed 'My CAPA Closure requests' tab contents not displaying for some users
• CAPA form logic improved
• Improved 'Follow-up owner' assignment functionality
• Demo account management automation for ABMS

V4.6.2 Released 27th November 2022

• Follow-up function enhancements
• Settings screen enhancements
• To-do counter fix
• Closure logic enhancements

V4.6.1d - Released 11th November 2022

• Improved CAPA page load sequence
• Improved Action item screen closure button

V4.6.1c - Released 7th November 2022

• Fixed sequential number not showing up in history
• Performance enhancements

V4.6.1b - Released 30th October 2022

• Fixed updating of Remedial actions when a new CAPA is awaiting assignment causing error
• Fixed sequential CAPA number not displaying in Advance warning and Late CAPA warning notifications

V4.6.1 - Released 21st October 2022

• Sequential numbering can be activated by user via settings
• More...

V4.6.0c Released 20th October 2022

• Action items 'Date picker' artefact fixed
• Attachment 'Cancel' button bug fixed

V4.6.0b Released 15th September 2022

• CAPA requests raised on other organizations now displayed in 'My CAPA requests'

V4.6.0 Released 10th September 2022

• New 4D workflow process
• New 2D workflow process
• More...

V4.5.9d Released 28th August 2022

• Setting screen enhancements
• Search box improvements

V4.5.9c Released 14th August 2022

• Styling fixes for buttons affecting some users
• CAPA navigation button fix affecting some users
• Action item list improved
• Coding artifact removed from D2 tab
• Removed hyper link to user table from CAPA screens
• Follow-up icon logic improved

V4.5.9b Released 6th July 2022

• Root cause tools now hidden when empty in report
• Updated process map

V4.5.9 Released 1st July 2022

• New Billing contact fields available under Settings
• Action items pop-up window improved
• History pop-up window improved

V4.5.8 Released 12th July 2022

• New 'Follow up validation' status for workflows
• New 'Follow up validation' secondary-workflow process
• Follow-up required notification email

V4.5.7b Released 10th June 2022

• New 'Performance report' link added to Settings pages

V4.5.7 Released 8th April 2022

• Security and performance update

• White spaces on 6M form fixed

V4.5.6c Released 28th March 2022

• Linked account creation fixed
• CAPA Explorer report filters are remembered between sessions
• Action-item data included in .csv export

V4.5.6b Released 19th February 2022

• New 'Time left' information added to Action item lists
• Late Action items now highlighted to aid task management
• Improved size and font sizes of CAPA form fields
• Fixed rename file after upload
• Feild heading and hint text improvements for Action item lists

V4.5.6a Released 12th February 2022

• Open 'Action items' indicator for CAPA list views
• '5 Why' and Team data included .csv download
• Fixed action item notification delivery issue
• Feild heading fix

V4.5.5c Released 31st December 2021

• Field naming updates and improvements

V4.5.5b Released 4th December 2021

• Fixed missing .csv download data
• Fixed Workflow on/off setting not working for some users

V4.5.5a Released 21st November 2021

• Improved KPI charts (scale range)
• Fixed overdue reminder emails
• Automatic email notification for Premium to Demo status change
• Application speed enhancements

V4.5.4b Released September 10th 2021

• Notification email text spelling error corrections
• Tab navigation button text enhancements
• Hint text enhancements throughout
• Retired Login button from the main website

V4.5.4 Released August 14th 2021

• Open CAPA reports in a new tab directly from ist views
• Download .csv enhancements
• Billing issue warning message introduced
• Backend management enhancements
• Multiple button and heading text corrections
• Missing back buttons added
• 'Password changed' email fix
• 'New account' email enhancements
• Icon modernization

V4.5.3 Released 26th June 2021

• Closure rejection reason now collected during CAPA closure request rejection
• Closure rejection reason text added to notification email
• New filtered .csv download option - Download what is seen in CAPA Explorer
• 🔙 Back is icon now shown on rejection email to help it standout
• Minor styling changes to soften list views
• Improve customer billing information to be available directly through CAPA Manager
• Additional backend system management features implemented

V4.5.2b Released 15th May 2021

• Corrected missing 'CAPA orginator' data from exported csv file

V4.5.2 Released 4th May 2021

• Corrected 'Probable cause' check box not working
• Fixed missing logo from report
• Improved report view

V4.5.2 Released 2nd May 2021

• Top bar KPI's displaying user performance
• Improved .csv download headings and options
• CAPA Manager engine updates for 3rd party integrators
• 6M tool improvements

V4.5.1c Released 8th April 2021

• Changed Follow icon from target shape to star shape
• Improved list view layout: Notes, Follow, and Attachment icons now placed together. Improved spacing and alignment of all columns
• KPI and Setting screen performance enhancements

V4.5.1b Released 12th March 2021

• Fixed bug preventing some report fields from displaying correctly
• Added correct blue spot icon for notes

V4.5.1 Released 1st March 2021

• Server security enhancements
• Login security enhancements
• Improved notification messages-Phase #1

V4.5.0 Released: 29th January 2021

• Two new Audit workflow fields: 'Audit standard' and 'Audit Clause.'
• New 'Days open' calculation now included in all list views
• Improved workflow-specific fields logic - the correct fields are now displayed
• Improved CA reports - corrected field order
• CAPA history view enhancements
• CAPA history now has a close button
• Improved workflow 'on-off' interface
• Further login security enhancements
• Minor styling enhancements and corrections

V4.4.9c Released: December 3rd 2020

• Two-step code security enhancement
• Report enhancements

V4.4.9b Released: November 4th 2020

• Editing initial fields history will now not change 'date created' date

V4.4.9b Released: October 31st

• Improved .csv headings

V4.4.9 Released: October 31st 2020

• Action items included in .csv download
• Labels to be added to the report view
• Enhanced Audit workflow fields (Auditors reference)
• Allow users to opt-in to technical bulletins emails

V4.4.8c Released: October 18th 2020

• Bugfix to allow history update for CAPA assignments waiting to be assigned
• Blank history cells now say 'No data recorded' rather than left blank

V4.4.8b Released: October 11th 2020

• Bugfix for 'Share link' email with special characters in text
• New dedicated 'Notifications' settings tab
• CSS fix to remove black boxes on Chrome web browsers

V4.4.8 Released: October 4th 2020

• Administrators can choose to have notifications sent in advance of the CAPA deadline
• Administrators can give any user the ability to download data
• All changes to the D0 (Tab 1) will result in Audit history log: Target date change, Leader, Severity etc.

Server enhancements implemented: 27th September 2020

• Server performance upgrade implemented (hardware)
• Additional security protocols implemented
• No service disruption during upgrade

V4.4.7 Release completed 18th September 2020

• Labels filter fixed in CAPA Explorer page
• CAPA explorer Sort buttons fixed
• To-do Sort buttons fixed

V4.4.6 Release completed 28th August 2020

• Admins have the option to filter all company Action items
• Action items can now be sorted in order
• New action items print button
• Styling enhancements

Server enhancements implemented: 3rd July 2020

• Server performance upgrade (migration)
• Additional backend security packages implemented
• Optimized backup strategy implemented

V4.4.5 Release completed: 5th June 2020

• Two-step user verification improves security by checking user location
• New 'Delete a CAPA' button for Admins
• New attachment engine to enhance security and usability
• General usability enhancements